Hiring Company: Maersk Line
Location: Charlotte,
North Carolina
Job Type: Full Time
Salary: Not Specified
Experience Desired: 0 - 2 Years
Last Update: May 02, 2018 03:55:09 PM
Full Job Description:
Key responsibilities
• For non assigned Maersk accounts, Act as a primary point of contact for customers be the Customer advocate internally in Maersk Line.
• Actively participate in incoming call resolution for accounts. Be able to take ownership of these issues and perform problem resolution to the customer’s satisfaction
• Be fully responsible for the escalated issues that are handed back to NAM from the One Team customer service team. These will include customer facing and/or more complex transactional items.
• Be fully responsible for customer satisfaction, own, manage all customer facing activities.
• Ensure smooth execution of the whole shipment lifecycle, by working closely with customers and internal support groups to achieve customer satisfaction goals through pro-active resolution handling and Issue resolution ownership.
• Follow current standards; think of ways to remove waste; improve standards and share thoughts
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Understand per diem / demurrage implications for containers and its impact on company revenue
• Understand and be familiar with local KPIs and act in line with set targets. Drive continuous improvements opportunities.
• Monitor agreed service levels, and identify root cause when targets are not met, advise management of potential service failures and / or trends.
• To always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values.
We are looking for
Requirements:
• High school diploma or GED
• Able to work shifts M-F between 8a-6p EST
• Customer facing service experience
• MS Excel must be able to Input, export, sort, & filter data, create and modify spreadsheets, use basic formatting
• MS Word must be able to create and modify docs
• MS Outlook must be able to manage emails and calendars
Preferred Qualifications:
• Bachelor degree
• 2+ yrs of customer facing service experience
• Previous shipping or logistics industry experience
• Salesforce.com experience
Apply online at:
https://jobsearch.maersk.com/jobposting/index.html?id=ML-152492
Company Type: Direct Employer
Contact Name : karla.hagen@maersk.com
Contact Phone: (None)
Contact Email : (None)
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