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On a day to day basis our Fraud Representatives will be called on to:
• Serve as the human voice and personality behind the Citi brand providing quality customer service with each and every client interaction
• Will take a variety of calls to include inbound and outbound call center work
• Will be cross trained in multiple functions within the department
• Identify credit card behaviors that pose future risk to the client and Citi
• Develop a trusting relationship with the client, while taking action to reduce fraud exposure in its earliest stages
• Investigate unbilled and posted transactions to resolve identity and transaction fraud
• Achieve monthly individual and team based targeted performance goals
• Commit to treating clients and teammates with the utmost integrity and respect
• Challenge yourself to go one better for clients and raise the bar for excellence in customer service
HTFCC

SAJ605


We find that in order to be successful in this role candidates should have:
• Minimum 1-year customer service experience preferred (financial services, call center, retail, etc.)
• Excellent communication, judgment and problem resolution skills
• Ability to interpret data and organize information
• A strong interest in continued learning and career advancement opportunities
• Experience working in fast-paced, structured work environment
• Proficiency with Windows based applications
• Enthusiasm for working within a collaborative, challenging and rewarding culture
• High School Diploma, GED or relevant experience required