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The Parts Sales Manager directs and coordinates the activities of the Team Leads. This person develops and implements sales programs which enhance Parts Direct sales through call center representatives and online webstore.
Responsibilities


1. Directs and assists in the daily performance of customer service and parts sales to ensure activities are done in an accurate, timely, and professional manner.
2. Manages and helps develop careers for Sales Associates and Team Leads within Parts Direct.
3. Reviews customer activity, revenue and margins to determine if changes are necessary in programs or operations.
4. Directs and pursues inside, outside and all ecommerce sales efforts for Parts Direct.
5. Interacts with credit and collections personnel to resolve customer disputes and when customer account is past due. Understands and communicates credit/collections guidelines.
6. Interacts with Purchasing and warehouse personnel to ensure timely inventory.
7. Fields complaints and questions regarding customer service issues.
8. Follows safe work practices and accident prevention procedures. Ensures that staff members are trained and understand rules and procedures relating to health and safety.
9. Prepares annual department budget to promote efficiency and economy.

STAFF/PUBLIC CONTACT – Requires establishment and maintenance of effective working relationships with those contacted in the course of work. Requires coordinating or leading others in accomplishing work activities. Requires effective communication with customers, clients, and coworkers.

SUPERVISORY RESPONSIBILITIES – Direct supervision of employees in the Parts department. Requires coordinating or leading others in work activities, work outcomes, and results. Responsible for performance evaluations of employees assigned to the Parts Department.

SUPERVISION RECEIVED – Reports to the Director of Sales. Works independently without close supervision.

DECISION-MAKING – Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization. Requires experience and judgment to plan and accomplish goals.
Qualifications



EDUCATION / EXPERIENCE (Related education and experience may be interchangeable on a year for year basis) – Four year college degree, or equivalent; five to seven years in sales management; or equivalent combination of education and experience.

REQUIRED KNOWLEDGE – Customer and Personal Service, Social Media, E-commerce salesSafety and Security, Sales and Marketing, Computers, and Computerized Inventory and Tracking Systems. Understands and communicates credit/collections guidelines.

REQUIRED SKILLS – Systems Evaluation, Operation Monitoring, Quality Control Analysis, Time Management, Inventory Control Procedures, and Service Orientation.

PHYSICAL REQUIREMENTS – Normal office environment. Occasional light lifting of office equipment, materials and boxes; frequent walking and standing; requires dexterity in use of fingers for the operation of computers and other office equipment. May involve moderate to heavy lifting and carrying (up to 50 pounds); and operation of motorized equipment and vehicles.

If you’re looking for an employer who is an industry leader that has been in the business for over 80 years, then look no further.

Founded in 1939, General Parts distributes parts and provides service for over 60,000 active customers and 400 manufacturers of commercial foodservice equipment. Corporate headquartered in Bloomington, MN, we provide service coverage in all or parts of 27 states through our 29 branch locations.

General Parts offers a competitive benefit package that includes 401(k), Medical, Dental, Vision, Company Paid Short and Long-Term Disability, Company Paid Life Insurance, Voluntary Life Insurance, Paid Holidays, Paid Time Off, and more.

General Parts participates in E-Verify and is an Equal Opportunity Employer.

For more information please visit our website: https://generalparts.com/