Full Job Description:
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Web Chat Representative with TTEC in Melbourne, FL.
Accepting digital applications for your protection and the protection of our employees: Apply online, via text 'TTEC' to 97211, or call 844.944.0984 ext. 122007 to connect with us.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
As a TTEC Customer Experience Champion, You'll Enjoy
• Competitive base pay plus commissions and performance incentives
• Career advancement opportunities
• Award-winning Recognition and Incentive Program
• Tuition reimbursement
• Holiday Pay
• Vacation and Sick Time accrual
• Benefit Options; Medical, Dental, Vision, Disability,401K
• Ongoing Training and Career Development
• Discounts at many major retailers & restaurants
• Business casual dress code
• Monthly motivational activities
On a typical day, you'll
• Actively track and manage cases in Salesforce
• Profile the business through effective questioning to determine product need
• Through effective questioning you will provide a solution based on business needs.
• Manage potential opportunities starting with initial contact, lead qualification, and lead closure
• Establish rapport and credibility within a wide variety of business solutions
• Be open to coaching for continuous performance improvement
• Manage your leads, calendar, and time efficiently to ensure sales and revenue goal attainment
Why You? What You Bring
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• Ability to work evenings and weekends
• At least 6 months to 1 year of sales experience
• B2B sales experience
• Self-motivated, with a dynamic personality, resiliency, and passion for succeeding
• Driven to exceed sales targets with a proven sales track record
• Excellent questioning skills, ability to listen for cues, understand concerns, and overcome objections
• Exceptional professional communication skills and phone etiquette
• High school diploma/GED; college degree a plus or relevant work experience preferred
• Competency using Microsoft Office suite
• Excellent time management skills
• Ability to adapt and excel in a dynamic work environment
• Sales Force experience is a plus
• Strong organizational skills and the ability to multi-task and prioritize in a high-volume, dynamic environment
Apply Virtually Today:
Click on the Apply Now button.
If you're a military veteran, active duty guard or reserves, or a military spouse:
We value your experience and believe you're prepared and battlefield-ready in the civilian world to take on TTEC's most innovative and challenging projects. Your hands-on experience with globalization means you're prepared to interact with our clients and employees around the world. Overcoming adversity and adapting to change has prepared you to execute in our dynamic environment. We are looking for team members where leadership is baked in from Day One. Where innovation and disruption are part of your DNA. We know that no job is as important as serving one's country, but we hope you'll find delivering amazing customer experiences to be another purpose worth serving!
Career Changers welcome here:
Time to change your career? Whether you've spent your career on the admin side as a receptionist, assistant, or in support roles or you've been in retail, restaurant or hospitality, we believe you have the skills it takes to join our sales and customer service teams.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
As a condition of employment, TTEC requires all employees hired in the United States to successfully pass a background check, and, depending on the location and client program, to successfully pass a drug screening. TTEC is an Equal Opportunity Employer.
#Nexxt #TTECUS
Direct Link: https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02N6S&src=JB-15289