Full Job Description:
We're hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Property & Casualty Licensed Agent - Inbound Customer Service with TTEC in Concord, NC.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 (Standard Msg & data rates may apply) to connect with us.
If you're currently non-licensed and aspiring to become one, we can train and help you get licensed through TTEC COI (College of Insurance). The best part - we will cover all the necessary fees.
Upon getting hired as a Property & Casualty Insurance Agent – Customer Service, we will ask you to pick up your equipment from our (site) office.
To be eligible for this role you MUST:
• Be able to come to TTEC's office to pick up equipment
• Have >15 mbps internet speed as validated by FAST.com
• Ability to hardwire (ethernet) direct to your home router during your at home employment
• Router must be within close vicinity of your quiet, at home workspace
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today's environment. We know we're stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it doneâ€, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
• Competitive guaranteed hourly wage
• Paid product training
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll
• Take inbound calls to answer queries from customers
• No cold calling
• Utilize your ability to understand the members' life events that may offer sales cues for additional opportunities to meet the member's needs and facility the member's financial security
• Follow all appropriate guidelines for the career, state, and company
• Deliver amazing customer experiences
Why You? What You Bring:
Ready to work for one of the most highly-respected providers in the nation? It's time to be appreciated for the knowledge and experience you've gained in the insurance industry. In this role, you'll take a problem and turn it into a solution. You'll use your “get it doneâ€, high-energy, professional approach to answer in-bound calls from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• Active Property and Casualty license
• You've done the sales thing…at least six months.
• Excellent communication skills
• Ability to be empathetic, positive and upbeat in written and verbal communications
• An ability to adapt and excel in a dynamic work environment
• High school graduate or equivalent
• Handy with MS Windows and other computer applications
• The passion and drive to make a difference
Apply virtually today:
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#TTECTOP
https://ttec.taleo.net/careersection/5/jobdetail.ftl?job=02PGU&src=JB-15289