Full Job Description:
We’re hiring and are looking to connect with you to help us deliver exceptional customer service experiences as a Customer Service Representative - Insurance Agent Trainee, with TTEC in Duluth, GA.
Our recruitment, training and the position is 100% virtual for the protection of you and our employees. Please connect to this opportunity by applying online or via text 'TTEC' to 97211 to connect with us.
To be eligible for this position, the following requirements must be met:
• Be able to pick up equipment from TTEC's office
• Internet speed at no less than 25 mbps as validated by FAST.com
• Ability to hardwire (ethernet) to the modem or router for this at-home employment
• Has a quiet home workspace
Not meeting the above requirements does not disqualify you from the job. Working onsite is an option.
Now, more than ever, how we connect is everything. Our purpose is to deliver humanity to business – and it's more relevant than ever before in today’s environment. We know we’re stronger together, working towards a purpose that matters. As TTEC team members we lift each other up, deliver smiles, and support our communities. Join us in our commitment to deliver amazing experiences.
About TTEC
We help global brands provide a great experience to their customers, build customer loyalty, and grow their business. We were founded on one guiding principle: customer experiences that are simple, inspired, and more human deliver lasting value for everyone. Your role brings that principle to life.
What You'll be Doing
You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face and you find it very rewarding. You'll use your “get it doneâ€, high-energy, professional approach to answer in-bound calls (and emails) from customers. You'll help people every single day by taking calls, actively listening to understand customers' needs, and answering questions.
As a TTEC Customer Experience Champion, You'll Enjoy:
• Fun, talented and witty teammates
• Knowledgeable, encouraging, and present leadership
• Family-friendly environment
• Free-spirited, theme-based employee events
• Diverse and community-minded organization
• Career-growth and lots of learning opportunities for aspiring minds
• And yes…all the competitive pay and benefits you'd expect
On a typical day, you'll:
• Take inbound calls to answer queries from customers
• No cold calling
• Ability to understand the members' life events that may offer sales cues for additional opportunities to meet the member's needs and facility the member's financial security
• Deliver amazing customer experiences
Why You? What You Bring:
Connections are everything here at TTEC. That means we connect with our customers, our teammates and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following:
• Desire to train and become an active Property and Casualty License Insurance Representative
• 6 months of customer service experience
• Ability to work in a dynamic and changing environment
• Ability to be empathetic, positive and upbeat written and verbal communications
• 1-year experience multitasking in a Windows operating system computer environment
• High school graduate or equivalent
Apply Today:
Click on the Apply Now button.
You've applied, now what? After successfully completing the online application, please make your communication lines are open and regularly check your email for instructions.
Thank you for applying – it's time to share this opportunity with your network and experience the happiness of working with friends (besides us, of course).
TTEC is proud to be an equal opportunity employer. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way. But don’t take our word for it — check out some our women in leadership and diversity awards on TTECjobs.com.
For more information about TTEC, visit ttecjobs.com or search #ExperienceTTEC throughout social media to engage in the global conversation.
#TTECTOP
Primary Location
: US-GA-Duluth
Job
: _Customer Care Representative