Customer Success Manager at SkyLink - New York, New York, United States

Job Description

We're seeking a highly skilled Customer Success Manager to join our team at SkyLink. As a Customer Success Manager, you will be the primary point of contact for our enterprise customers, responsible for driving customer outcomes, and ensuring seamless deployments. You will work closely with internal teams to shape how SkyLink is deployed and used in real enterprise environments. This role offers high ownership, close proximity to product decisions, and meaningful impact without people management responsibilities. If you have a strong background in customer success, account management, or a related field, and are looking for a challenging and rewarding role, we encourage you to apply.

Full Description

About the Role: We are looking for a Customer Success Manager who is hands-on, detail-oriented, and comfortable owning customer outcomes end-to-end. This role blends account management, implementation, support, and product/technical understanding. You will be responsible for serving as the primary point of contact for assigned customers, running customer calls, managing deployments, resolving issues, and translating customer needs into clear product and technical feedback. You will also develop a deep understanding of SkyLink's product and systems, and use internal tools to investigate customer behavior and issues. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.

Customer Success Manager

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