Staff AI Engineer - USA

Podium is seeking a talented Staff AI Engineer to help build and scale our AI Agent platform. This platform autonomously interacts with customers, handling millions of conversations every month. As a Staff AI Engineer, you will design and deliver software that enables local businesses to manage complex customer interactions automatically, book more appointments, and serve their customers more effectively across multiple channels. You will build and scale the AI Agent platform, enabling high-volume, real-time conversational workflows that deliver accuracy and low latency at scale. You will also design and implement APIs, services, and infrastructure that power multi-turn, cross-channel customer interactions. Our ideal candidate has 10+ years of professional software engineering experience, with at least one modern language such as Go, Python, or Elixir. You should also have experience deploying and maintaining AI agents in production environments and designing and maintaining distributed or high-throughput systems.