Guest Experience Representative at Miami HEAT enhances fan interactions during home games and events at Kaseya Center. Handle ticket inquiries and seating disputes with poise. Escort VIPs to premium areas and manage crowd flow in high-energy zones. Resolve complaints swiftly, turning frustrations into loyalty. Lead small teams during peak sellouts like playoffs. High school diploma required; bachelor's in hospitality preferred. Two years customer-facing experience in sports or entertainment. Proficient in POS systems and CRM software. Bilingual in Spanish advantageous for Miami's diverse crowds. Excel in multitasking under pressure. Master conflict de-escalation. Radiate infectious enthusiasm. Fast-paced, fan-centric vibe. Competitive compensation package.