Netflix seeks a Technical Support Specialist for customer service tools in Los Gatos, CA. This role ensures global support platforms run smoothly for millions of users. Handle tier-2 escalations on proprietary ticketing and chat systems. Diagnose bugs in real-time analytics dashboards used by agents. Develop scripts to automate common resolutions, cutting response times. Lead quarterly audits of tool integrations with content delivery networks. Bachelor's in computer science or equivalent. 3+ years in tech support for SaaS platforms. Proficiency in SQL, Python scripting, and AWS services. Zendesk or similar certification preferred. Excel in troubleshooting under pressure.