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Tier 1 Technical Support
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Tier 1 Technical Support
DrFirst, Inc.•United States
today
Full-timeRemote
Company
DrFirst, Inc.
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
DrFirst, Inc.•United States
today
Full-timeRemote
Company
DrFirst, Inc.
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
DrFirst seeks a Tier 1 Technical Support specialist to resolve customer issues in healthcare tech. Handle inquiries via phone and chat, troubleshoot software glitches, and escalate complex cases. Gain exposure to cutting-edge med-tech solutions in a dynamic US-based firm. (248 characters)
Full Description
DrFirst, Inc. hires Tier 1 Technical Support pros to aid healthcare clients nationwide.
Respond to inbound calls and emails about BackRx and Rcopia platforms. Log tickets in Zendesk. Diagnose basic access problems and guide users through resets. Escalate tier 2 issues with detailed notes. Monitor queue for SLAs daily. Contribute to knowledge base updates weekly.
High school diploma required. 1+ year in tech support. Proficient in Windows, browsers, and ticketing tools. Familiarity with healthcare software a plus.
Strong troubleshooting. Clear communication. Patient demeanor.
Collaborative vibe.
Competitive pay and benefits.
Key Skills
Zendesk ticketingHealthcare software troubleshootingCustomer issue resolutionActive listeningTechnical documentation