Serve as the vital link in public safety for the Municipality of Monroeville as a Telecommunications Officer, where your expertise ensures reliable communication channels that protect and serve our community. This role is essential for maintaining the infrastructure that supports emergency responders, fostering trust and safety across Monroeville. Your contributions directly impact the efficiency of police, fire, and emergency services, making a tangible difference in residents' lives every day. Handle the day-to-day operations of radio and dispatch systems by monitoring frequencies, troubleshooting signal issues, and performing routine maintenance to prevent downtime. Daily tasks include answering emergency calls, dispatching units accurately with precise location data, and logging incidents in detailed reports for review. Weekly, conduct equipment tests, calibrate systems, and coordinate with field officers to resolve connectivity problems on-site. Monthly responsibilities encompass generating performance metrics on response times and system uptime, collaborating with IT teams for software updates, and training new dispatchers on protocols. You will also manage inventory of telecommunications gear, ensure compliance with FCC regulations through audits, and lead small projects like system upgrades, reporting directly to the Public Safety Director while liaising with external vendors for repairs. Expect to handle high-pressure situations, prioritizing calls and providing clear instructions to responders. Candidates must possess a high school diploma or equivalent, with an Associate's degree in telecommunications, electronics, or a related field strongly preferred. At least two years of experience in dispatch, radio communications, or public safety telecommunications is required, including hands-on work with multi-channel radio systems and CAD software. Proficiency in tools like Motorola radios, Zetron dispatch consoles, and mapping software such as GIS is essential, alongside knowledge of emergency protocols like APCO standards. Certifications such as APCO Public Safety Telecommunicator or NENA standards are mandatory, with a clean background check and ability to obtain clearances necessary. Technical prowess in radio frequency management, digital trunking systems, and VoIP telephony is crucial, paired with strong multitasking under stress. Excellent verbal communication ensures precise information relay during crises, while problem-solving skills enable quick diagnostics of technical faults. Attention to detail maintains accurate records, and a calm demeanor fosters team collaboration in a fast-paced environment. Familiarity with public safety software and adaptability to evolving tech trends set top performers apart. The Municipality of Monroeville, a thriving community in Pennsylvania, is dedicated to enhancing quality of life through efficient public services and responsive governance. Our mission centers on safety, transparency, and community engagement, supported by a collaborative team of dedicated professionals. The telecommunications unit operates within a modern dispatch center, promoting a supportive culture that values work-life balance, continuous learning, and public impact in a close-knit municipal environment. Compensation is competitive and not specified in the posting, reflecting municipal pay scales with opportunities for performance-based adjustments. We offer comprehensive benefits including health, dental, and vision insurance, a robust retirement plan through PERS, and generous paid time off starting at three weeks annually. Additional perks include flexible scheduling, tuition reimbursement for certifications, wellness programs, and employee assistance services to support your professional and personal growth. Advance your career through internal promotions to supervisory roles, specialized training in advanced comms tech, and leadership development programs. Professional growth is encouraged via conferences and certifications. To apply, submit your resume and cover letter via our municipal careers portal, with next steps including interviews and skills assessments.