Tellihealth is revolutionizing healthcare through innovative telehealth solutions, and our Triage Nurse in Family Medicine plays a pivotal role in this mission. This position involves serving as the first point of contact for patients, expertly evaluating their conditions via phone or video to ensure timely and appropriate care. Your work directly impacts patient outcomes and supports our commitment to accessible, high-quality family medicine services across the United States, enhancing efficiency in a fast-paced digital health environment. In this role, you will conduct initial patient assessments by gathering detailed medical histories, symptoms, and vital information through virtual platforms daily. You will triage cases based on urgency, advising on immediate actions or scheduling provider consultations, handling an average of 30-50 patient interactions per shift. Weekly, collaborate with physicians, nurse practitioners, and care coordinators to review complex cases and refine triage protocols. Monthly responsibilities include analyzing triage data for trends, contributing to quality improvement reports, and participating in team training sessions to maintain high standards. You will document all interactions meticulously in our EHR system, ensure HIPAA compliance, and follow up on patient care plans, working closely with multidisciplinary teams to optimize workflows and patient satisfaction metrics like response time under 5 minutes and resolution rates above 95%. Candidates must hold an active Registered Nurse (RN) license in good standing, with a BSN preferred and at least 2-3 years of clinical experience in family medicine or primary care. Proficiency in telehealth platforms such as Doxy.me or Zoom for Healthcare, electronic health records like Epic or Cerner, and triage protocols including telephone nursing guidelines from organizations like the American Academy of Ambulatory Care Nursing is essential. Current BLS certification and basic life support knowledge are required, along with familiarity with common family medicine conditions such as hypertension, diabetes, and pediatric illnesses. Experience in high-volume call centers or urgent care settings is highly valued to ensure seamless integration into our remote operations. Success in this role demands strong clinical assessment skills paired with excellent verbal communication to build rapport with diverse patients over the phone or video. You should exhibit empathy, critical thinking, and the ability to remain calm under pressure during high-acuity situations. Technical proficiency in virtual tools and multitasking across multiple patient queues is crucial, complemented by soft skills like active listening and cultural sensitivity to serve our nationwide patient base effectively. Collaborative teamwork and adaptability to evolving telehealth technologies will set you apart. Tellihealth is a leader in virtual family medicine, with a mission to make healthcare convenient and equitable. Our dynamic team of clinicians and support staff operates in a collaborative, tech-forward culture that values innovation, work-life balance, and employee growth. We foster an inclusive environment where remote work enables flexibility, supported by regular virtual team-building and a flat hierarchy that encourages input from all levels. We offer competitive compensation with salary not specified in the posting, commensurate with experience, alongside comprehensive benefits including medical, dental, and vision insurance, 401(k) matching, and generous PTO starting at 20 days annually. Additional perks include remote work flexibility, professional licensure reimbursement, wellness stipends, and performance-based bonuses. Employees enjoy flexible scheduling to support work-life harmony in our fully virtual setting. Advance your career with clear paths to senior triage roles, nurse practitioner training, or telehealth leadership positions. We provide ongoing education through CEU credits, conferences, and mentorship programs. To apply, visit our careers page and submit your resume today to join Tellihealth's impactful team.