At Evermore Travel LLC, a vibrant New York-based agency specializing in bespoke travel experiences, the Customer Service Specialist for hotel and cruise bookings plays a pivotal role in crafting seamless vacation memories. This position ensures every client interaction elevates our reputation for personalized service in the competitive travel-hospitality landscape. Day-to-day duties center on handling inbound inquiries via phone, email, and chat, expertly matching client preferences to premium hotel accommodations and cruise itineraries across global destinations. The specialist verifies availability through integrated booking platforms like Sabre and Amadeus, processes reservations with meticulous attention to details such as room types, dietary needs, and excursion add-ons, and resolves issues like itinerary changes or cancellations swiftly to minimize disruptions. Collaboration with sales teams and suppliers is routine, including negotiating last-minute deals for high-demand routes from New York ports to Caribbean escapes, while maintaining accurate records in our CRM system to track client histories and preferences for future outreach. Candidates must hold a high school diploma or equivalent, with at least two years of experience in travel reservations or hospitality customer service. Proficiency in reservation software such as Galileo or Hotel PMS systems is essential, alongside familiarity with NYC travel regulations and international booking protocols. Prior exposure to cruise line partnerships, like those with Royal Caribbean or Norwegian, strengthens applications. Success demands exceptional communication skills to articulate complex itinerary options clearly, coupled with empathy to address traveler concerns during peak seasons. Multitasking thrives amid fluctuating call volumes, while a keen eye for detail ensures error-free bookings. Passion for travel trends, from luxury river cruises to boutique hotels, fuels proactive service that anticipates needs. Evermore Travel fosters a collaborative culture in our bustling Midtown Manhattan office, where diverse teams innovate on client-centric solutions. Professional growth flourishes through ongoing training in emerging travel tech and clear advancement paths to senior roles. We provide competitive compensation aligned with market rates, comprehensive health insurance, generous PTO, and travel perks including discounted cruises and hotel stays.