At Evermore Travel LLC, a New York-based leader in personalized travel experiences, the Customer Service Specialist for hotel and cruise bookings plays a pivotal role in ensuring seamless client journeys. This position demands a sharp focus on transforming traveler needs into flawless reservations, supporting our mission to deliver unparalleled service in a competitive hospitality landscape. Daily tasks revolve around handling inbound inquiries via phone, email, and chat, expertly navigating booking platforms to secure optimal hotel stays and cruise itineraries. The specialist verifies availability across global properties, processes modifications with swift accuracy, and resolves issues like itinerary changes or payment disputes. Collaboration with sales coordinators ensures upselling opportunities, while detailed follow-ups maintain client satisfaction metrics above 95%. Expect to analyze booking trends weekly to refine service protocols, contributing to quarterly performance reviews. Candidates need a high school diploma or equivalent, bolstered by at least two years in customer-facing travel roles. Proficiency in reservation systems like Sabre or Amadeus is essential, alongside strong command of CRM tools such as Salesforce. Familiarity with NYC hospitality regulations adds value, with no formal certifications required but travel industry exposure preferred. Success hinges on exceptional communication finesse, multitasking under pressure, and empathy in client interactions. Technical adeptness with booking software pairs with problem-solving prowess, while a passion for travel trends and cultural nuances elevates service delivery in this fast-paced environment. Evermore Travel fosters a collaborative atmosphere in our vibrant Midtown Manhattan office, where innovative thinkers thrive amid diverse teams. Professional development includes travel perks and skill-building workshops, paving paths for advancement. We provide a competitive compensation package, comprehensive health insurance, generous PTO, and travel discounts.