At CRG, a leading provider of customer service solutions in Greenwich, CT, the Project Support Analyst plays a pivotal role in driving operational excellence for client-facing projects. This position supports the delivery of high-impact service programs, ensuring alignment with business goals in a fast-paced financial hub. The successful candidate will track project milestones using tools like Asana and Jira, collaborating with cross-functional teams to resolve client inquiries and escalate complex issues promptly. Daily tasks include generating performance reports from CRM systems such as Salesforce, analyzing support ticket trends to recommend process improvements, and facilitating weekly syncs with stakeholders to maintain project momentum. You'll also assist in onboarding new support staff and auditing service protocols for compliance. A bachelor's degree in business administration or related field is required, along with 2-3 years of experience in customer support or project coordination. Proficiency in Microsoft Excel for data analysis and familiarity with Zendesk or similar ticketing platforms are essential. Key competencies include sharp problem-solving, meticulous attention to detail, and strong communication skills for client interactions. CRG fosters a collaborative culture emphasizing innovation and work-life balance in our modern Greenwich office. We offer competitive compensation and comprehensive benefits including health insurance, 401(k) matching, and generous PTO.