S
Technical Support Specialist
S
Technical Support Specialist
Synergis•United States
today
Full-timeRemote
Company
Synergis
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Synergis•United States
today
Full-timeRemote
Company
Synergis
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Synergis seeks a Technical Support Specialist to resolve complex IT issues for business clients across the US. Leverage your troubleshooting expertise to ensure seamless operations and high client satisfaction. Full-time role with growth potential in dynamic general business sector.
Full Description
Synergis Technical Support Specialist resolves IT disruptions for enterprise clients nationwide.
Handle inbound support tickets via phone, email, and chat. Diagnose hardware and software faults using remote tools like TeamViewer. Escalate critical incidents to engineering teams promptly. Maintain detailed logs in Synergis service portal for business continuity projects.
Bachelor's degree in IT or related field required. 2+ years support experience essential. Proficiency in Windows, macOS, Active Directory, and ticketing systems like Zendesk. CompTIA A+ certification preferred.
Excel in network diagnostics and customer scripting. Demonstrate calm problem-solving under pressure.
Collaborative culture thrives.
Competitive compensation offered.
Key Skills
Troubleshooting software issuesRemote desktop supportCustomer service excellenceActive Directory managementTicketing system proficiency