M
Customer Service Representative
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Customer Service Representative
Matic•Columbus, OH
today
Full-timeOffice
Company
Matic
Location
Columbus, OH
Type
full-time
Work Schedule
full time
Work Location
office
Matic•Columbus, OH
today
Full-timeOffice
Company
Matic
Location
Columbus, OH
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Matic seeks a Customer Service Representative in Columbus, OH to manage client interactions for streamlined business solutions. Deliver precise support via phone and digital channels while upholding service excellence. Advance your career in a dynamic, growth-focused environment. (248 characters)
Full Description
Matic's Customer Service Representative role in Columbus, OH drives client satisfaction in general business operations.
Handle inbound inquiries from diverse clients daily. Resolve account issues using CRM systems like Zendesk. Guide users through product features via phone, email, and chat. Track resolution metrics to refine service protocols. Collaborate on quarterly client feedback projects.
High school diploma required. 2+ years in customer support. Proficiency in Zendesk, Microsoft Office, and telephony tools.
Excel in active listening and problem-solving.
Collaborative culture thrives here.
Competitive compensation offered.
(712 characters)
Key Skills
Zendesk proficiencyCRM managementActive listeningProblem resolutionClient communication