At Rogue Fitness, our Customer Service Representatives play a pivotal role in delivering outstanding support to our passionate community of strength athletes, coaches, and fitness professionals. Working the weekend shift, you'll be the friendly voice and problem-solving expert that keeps our customers coming back, directly contributing to our reputation as the gold standard in fitness equipment. This position is essential for maintaining high satisfaction levels, driving repeat business, and supporting our mission to empower people to pursue their fitness goals with reliable, high-quality gear. Your day-to-day as a Customer Service Representative will revolve around handling a high volume of inbound calls, emails, and chats from customers seeking assistance with product inquiries, order tracking, returns, and technical support for Rogue equipment like racks, bars, and plates. You'll process orders accurately, resolve billing disputes swiftly, and escalate complex issues to warehouse or technical teams for seamless resolution. Weekly, you'll review customer feedback metrics to identify trends, collaborate with sales and logistics departments to improve service delivery, and participate in team huddles to share insights on common pain points. Monthly responsibilities include generating reports on call resolution times, aiming for under 5-minute average handle times, and contributing to training materials based on real customer interactions. Expect to manage 50-70 interactions per shift, upsell complementary products when appropriate, and ensure every customer feels valued and informed about our expansive catalog. To succeed in this role, candidates should have a high school diploma or equivalent, with at least 1-2 years of prior customer service experience in a call center or retail environment preferred. Familiarity with fitness equipment or e-commerce platforms is a plus, but not required. Proficiency in CRM software like Zendesk or Salesforce, along with strong computer skills including Microsoft Office and order management systems, is essential. No specific certifications are needed, but a passion for fitness and the ability to thrive in a fast-paced setting will set you apart. Beyond technical know-how, you'll bring exceptional communication skills to clearly explain product features over the phone or chat, even to non-experts. Empathy and patience are key for de-escalating frustrated customers, while problem-solving abilities help you navigate unique scenarios like custom order modifications. Organizational skills ensure you juggle multiple tickets efficiently, and a team-oriented mindset fosters collaboration with cross-functional groups. Adaptability to weekend shifts and a customer-first attitude round out the ideal competencies for this energetic role. Rogue Fitness, headquartered in Columbus, OH, is a leader in manufacturing and distributing premium strength and conditioning equipment used by elite athletes, CrossFit boxes, and home gyms worldwide. Our mission is to provide innovative, durable products that fuel human performance. We foster a collaborative, high-energy culture where fitness enthusiasts unite, offering a supportive team environment with modern facilities and opportunities to engage in company workouts and events that embody our values of grit, innovation, and community. We offer competitive compensation with salary not specified, complemented by a $1000 hiring bonus upon successful completion of onboarding. Full-time weekend shift associates receive comprehensive benefits including health, dental, and vision insurance, 401(k) matching, paid time off starting at 15 days annually, and employee discounts on Rogue gear. Additional perks include flexible scheduling within shifts, gym membership reimbursements, and performance-based incentives to reward top service delivery. Growth at Rogue is driven by performance; excel here and advance to supervisory roles, training specialists, or product support leads. We invest in your development through ongoing training, cross-training programs, and tuition reimbursement. Ready to join? Apply today via our careers page and take the first step toward a rewarding career in fitness.