Etsy is a unique e-commerce platform that connects buyers and sellers from around the world, and our customer support team plays a critical role in ensuring a positive experience for our users. The Staff Product Manager for Customer Support will be responsible for leading the development of customer support products and features that delight our customers and drive business growth. The Staff Product Manager will be responsible for defining product vision and strategy, working closely with cross-functional teams including engineering, design, and operations to deliver high-quality products, and collaborating with stakeholders to prioritize product roadmaps. They will also be responsible for analyzing customer feedback and market trends to identify opportunities for growth and improvement, developing and maintaining key metrics and dashboards to measure product performance, and working with the customer support team to identify and prioritize product needs. Additionally, they will partner with the engineering team to develop and implement new features and tools, and work with the design team to create intuitive and user-friendly interfaces. The ideal candidate will have a strong background in product management, with experience in customer support or a related field. They will have a bachelor's degree in a related field, such as computer science, business, or communications, and at least 5 years of experience in product management. They will also have excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders. Proficiency in tools such as JIRA, Asana, and Tableau is a plus, as well as experience with customer support software and platforms. The Staff Product Manager will be a key member of the product team, working closely with other product managers, engineers, and designers to deliver high-quality products. They will have the opportunity to work on complex and challenging problems, and to make a significant impact on the customer experience. They will also have the opportunity to collaborate with other teams, including customer support, marketing, and sales, to drive business growth and improvement. Etsy is a company that values diversity, equity, and inclusion, and we are committed to creating a workplace that is welcoming and inclusive to all employees. We offer a range of benefits, including health insurance, retirement plans, and paid time off, as well as opportunities for professional development and growth. Our company culture is built around our values of creativity, community, and responsibility, and we are looking for employees who share these values and are passionate about making a positive impact. The salary range for this position is not specified, but we offer a competitive compensation package, including health benefits, retirement plans, and paid time off. We also offer a range of perks, including flexible work hours, remote work options, and professional development opportunities. If you are a motivated and experienced product manager who is passionate about customer support and e-commerce, we encourage you to apply for this exciting opportunity. For career advancement, the Staff Product Manager will have the opportunity to take on additional responsibilities, such as leading a team of product managers or working on more complex and strategic projects. They will also have the opportunity to develop their skills and expertise through training and professional development programs, and to collaborate with other teams and stakeholders to drive business growth and improvement. To apply, please submit your resume and a cover letter through our website, and we will be in touch with you to discuss the next steps.