isolved, a leader in HCM solutions, seeks an Operations Analyst in Charlotte, NC to enhance internal processes supporting our cloud-based payroll and benefits platform. This position anchors the operational backbone, ensuring seamless execution across client services and tech integrations vital for business growth. Day-to-day, dissect operational datasets using SQL and Excel to pinpoint bottlenecks in payroll processing and client onboarding. Develop dashboards in Tableau for real-time visibility into service delivery metrics, collaborating with cross-functional teams on automation projects like API enhancements for vendor syncs. Monitor SLA compliance through custom reporting, troubleshoot workflow discrepancies, and propose targeted improvements to scale operations amid rising client volumes. Candidates need a bachelor's in business analytics, finance, or related field, plus 2-3 years in operations or data analysis within SaaS environments. Proficiency in SQL, advanced Excel, and BI tools like Tableau or Power BI is essential; familiarity with HCM systems a plus. Technical prowess in data querying and visualization pairs with sharp problem-solving and meticulous attention to detail. Strong communication aids in distilling insights for stakeholders. isolved fosters collaborative innovation in a vibrant Charlotte office, blending work-life balance with growth opportunities. Market-rate compensation includes comprehensive health coverage, 401(k) match, and generous PTO.