Mr. C Miami - Coconut Grove, a seaside haven blending Venetian heritage with South Florida vibrancy, seeks a Front Office Agent to orchestrate guest journeys from arrival to departure. This position anchors the daily rhythm of our boutique property, ensuring every interaction reflects our commitment to refined, intuitive hospitality in Miami's Coconut Grove enclave. The role demands precision in handling reservations through Opera PMS, verifying guest identities with swift ID scans, and coordinating room allocations based on occupancy forecasts. Agents field inquiries on local marinas, yacht charters, and nearby art walks, while processing payments via secure POS systems and resolving billing discrepancies on the spot. Collaboration with housekeeping ensures timely room readiness, and nightly audits maintain ledger accuracy amid peak-season rushes. A high school diploma or equivalent suffices, paired with at least one year in upscale hotel front desks or concierge roles. Proficiency in multilingual greetings—Spanish and Italian preferred—and familiarity with Hilton Honors or similar loyalty platforms prove essential. Basic CPR certification enhances safety protocols for waterfront emergencies. Exceptional candidates exhibit poise under pressure, mastering CRM tools like SevenRooms for VIP tracking, alongside innate empathy for diverse travelers. Multitasking shines during happy hours, while cultural fluency navigates Miami's international mosaic, fostering loyalty through bespoke recommendations. Our intimate team of 50 thrives in a sunlit lobby overlooking Biscayne Bay, embracing cross-training for career ascent into management. Wellness initiatives and staff sailings cultivate balance in this dynamic setting. Market-rate compensation complements comprehensive health coverage, generous PTO accrual, and complimentary stays at Mr. C properties worldwide.