At CELSIUS, a forward-thinking telecommunications firm anchored in Boston's innovation corridor, the Key Account Manager steers high-value client relationships to fuel sustainable growth. This position demands sharp strategic oversight of enterprise accounts, ensuring seamless integration of advanced network services amid evolving 5G and fiber demands. Success here directly amplifies our market presence in competitive East Coast territories. Daily efforts center on nurturing 10-15 flagship accounts, conducting quarterly business reviews to align service expansions with client KPIs like uptime and bandwidth scalability. You'll spearhead contract negotiations for multi-year renewals, averaging $5M+ in annual value, while collaborating with engineering teams on custom deployments such as edge computing upgrades. Expect frequent on-site visits to Boston-area enterprises, issue resolution via CRM dashboards, and forecasting pipeline health through data-driven insights. Cross-functional syncs with sales and product leads refine offerings, tackling challenges like latency optimization in high-density urban settings. Candidates need a bachelor's in business administration, telecommunications, or related field, plus 7+ years in account management within telecom or IT services. Proficiency in Salesforce, Tableau for analytics, and MS Office suite is essential; CCNA certification boosts candidacy. Proven track record managing $10M+ portfolios in B2B environments sets top performers apart. Excel with consultative selling prowess, adept at decoding complex telecom needs into actionable strategies. Strong negotiation acumen, resilience under pressure, and stellar relationship-building skills thrive here. Familiarity with Boston's regulatory landscape and fiber infrastructure trends proves invaluable. CELSIUS fosters a collaborative ecosystem where agile teams innovate rapidly in a vibrant Boston office overlooking the harbor. Professional development thrives via mentorship and industry conferences, paving paths to senior leadership. Market-rate compensation pairs with comprehensive health coverage, generous PTO, and 401(k) matching.