The Institute for Child & Family Health, Inc., a cornerstone non-profit in New York City, advances pediatric behavioral health and family resilience amid urban challenges. As Admission Specialist, you anchor the entry point for families seeking transformative support, ensuring seamless integration into programs that foster emotional stability and developmental growth. This volunteer position demands acuity in navigating complex family dynamics within a bustling metropolitan context. Day-to-day, you will conduct initial intake interviews via phone and in-person sessions at our Midtown Manhattan facility, discerning urgent needs from chronic issues to prioritize high-risk cases. Collaborate with clinical coordinators to verify eligibility against state-funded criteria, maintaining meticulous records in our secure CRM system. Develop personalized admission pathways, coordinating with multidisciplinary teams for swift service linkage. Handle outreach to referring agencies, resolving barriers like transportation or documentation hurdles. Track admission metrics weekly, contributing insights to refine operational workflows and expand reach in underserved boroughs. Candidates bring a bachelor's degree in social work, psychology, or related field, plus 2-3 years in healthcare admissions or community outreach. Proficiency in Epic or similar EHR platforms, alongside familiarity with NYC DOH regulations, proves essential. Spanish bilingualism stands as a strong asset for our diverse clientele. Success hinges on empathetic listening paired with analytical precision, cultural sensitivity attuned to New York's multicultural fabric, and adept conflict resolution during high-stakes assessments. Strong organizational prowess ensures compliance with HIPAA and grant reporting mandates. Our collaborative environment thrives on shared purpose, with volunteers embedded in tight-knit teams that value innovation in child welfare. Professional development includes workshops on trauma-informed care, paving paths for deeper involvement in New York City's health equity initiatives. Volunteers receive a comprehensive package including liability coverage, subsidized transit passes, and flexible shifts aligning with personal commitments.