In the heart of Columbia, SC, the South Carolina Department of Juvenile Justice manages secure environments for youth rehabilitation. The Telecommunications Supervisor plays a pivotal role in sustaining mission-critical communication networks that support daily operations, emergency responses, and administrative coordination across 20+ facilities statewide. This position demands hands-on leadership in managing VoIP systems, fiber optic networks, and radio communications tailored to correctional settings. Daily tasks include diagnosing complex network faults using tools like Wireshark and Fluke testers, directing a team of five technicians in preventive maintenance schedules, and coordinating with vendors for equipment deployments during facility expansions. The supervisor analyzes usage data to optimize bandwidth allocation, ensuring HIPAA-compliant voice and data flows, while spearheading upgrades to mitigate downtime risks in high-stakes environments. Collaboration with IT security teams integrates telecom infrastructure into broader cybersecurity protocols. Candidates must hold an associate degree in telecommunications engineering or related field, coupled with at least seven years of progressive experience in network supervision, including three years in public sector or justice systems. Proficiency in Cisco Certified Network Associate (CCNA) certification, along with familiarity with SC state procurement processes, is essential. Background in two-way radio systems and emergency dispatch integrations preferred. Technical prowess in configuring PBX systems and troubleshooting MPLS circuits pairs with soft skills like decisive problem-solving under pressure and clear team mentoring. Strong regulatory knowledge of FCC guidelines and juvenile justice protocols enables proactive compliance. Adaptability to shifting priorities in a dynamic agency setting stands out. The Department fosters a purpose-driven culture emphasizing staff development and community safety. Work alongside dedicated professionals in a collaborative office environment at our Columbia headquarters, with field visits to facilities. Ongoing training and promotion pathways support long-term careers. Market-rate compensation accompanies comprehensive benefits including health coverage, retirement plans, and generous PTO accrual.