At Lensa, the Contact Center Associate - Authorizer plays a pivotal role in protecting client transactions by meticulously reviewing and approving authorization requests in a fast-paced remote setting. This position supports our mission to deliver reliable customer service solutions nationwide, ensuring every interaction upholds security and satisfaction. Daily tasks revolve around scrutinizing transaction details against fraud indicators, verifying customer identities via secure protocols, and coordinating with banking systems to greenlight legitimate activities. The role demands swift decision-making on high-volume calls, documenting authorizations in our proprietary CRM platform, and escalating complex cases to specialized teams. Associates handle peak-hour surges, collaborate on process improvements to cut approval times, and contribute to monthly audit reports that refine our risk models. Candidates need a high school diploma or equivalent, coupled with at least one year in customer service or financial verification roles. Proficiency in tools like Zendesk, Five9 telephony, and basic Excel for data logging is essential; familiarity with PCI compliance standards sets you apart. Standout performers exhibit razor-sharp attention to detail, rapid analytical thinking, and composure under pressure. Strong communication ensures clear customer dialogues, while tech-savviness drives efficient platform navigation. Lensa fosters a supportive, innovative culture where remote associates thrive through virtual team huddles and recognition programs. Enjoy competitive compensation, comprehensive health coverage, generous PTO, and remote work stipends.