At Lensa, the Auto Damage Insurance Claim Rep plays a pivotal role in safeguarding our policyholders by meticulously evaluating vehicle impairments following accidents. This position demands sharp analytical prowess to translate visual inspections into accurate claim valuations, ensuring equitable settlements amid rising repair complexities in the U.S. auto sector. Operating within our hybrid or fully remote framework, you will contribute to a streamlined claims pipeline that bolsters Lensa's reputation for reliability in general business insurance solutions. Daily operations center on conducting virtual or on-site appraisals using digital imaging tools and proprietary software to document dent magnitudes, frame alignments, and part replacements. You will negotiate repair estimates with certified body shops across states, cross-referencing OEM pricing databases while adhering to coverage stipulations. Collaboration with adjusters involves compiling detailed damage reports via claims management platforms like Guidewire, flagging fraud indicators through pattern analysis. Expect to handle 15-20 claims weekly, prioritizing high-value collisions, and interfacing with claimants via secure portals to expedite approvals and payments. Success hinges on a high school diploma augmented by 2-3 years in auto body appraisal or insurance adjusting, complemented by completion of I-Car or similar collision certification. Proficiency in tools such as Audatex or Mitchell estimating systems is non-negotiable, alongside familiarity with state-specific regulations like California's total loss thresholds. A valid driver's license and clean MVR are required for field verifications when needed. Technical adeptness in photo triage software pairs with soft skills like persuasive communication for shop negotiations and empathetic claimant interactions. Keen attention to structural damage nuances distinguishes top performers, as does the agility to adapt estimates amid supply chain flux in the auto parts market. Lensa fosters a results-driven culture where remote teams connect through weekly virtual huddles and mentorship pairings. Continuous training on emerging EV repair protocols fuels professional growth, positioning you for senior appraiser roles. We provide market-rate compensation, comprehensive health coverage, generous PTO, and 401(k) matching to support your work-life harmony. (1377 characters)