At Lensa, a forward-thinking firm rooted in Tampa's vibrant business scene, the Remote Patient Care Coordinator plays a pivotal role in bridging patient needs with insurance efficiencies. This position supports our expanding healthcare partnerships by managing care coordination entirely from remote setups, enabling nationwide reach while leveraging local Florida insights for personalized service. Daily tasks center on triaging patient inquiries via secure digital platforms, verifying insurance eligibility against complex policy matrices, and orchestrating referrals to specialized providers. The coordinator collaborates with claims adjusters to expedite approvals, tracks treatment adherence through integrated dashboards, and resolves discrepancies in real-time documentation. Expect to handle 40-50 cases weekly, prioritizing high-acuity scenarios like chronic condition management, while generating concise reports for clinical leads. Success demands a bachelor's degree in healthcare administration or nursing, coupled with 2-3 years in patient advocacy or insurance coordination. Proficiency in EHR systems such as Epic or Cerner, alongside familiarity with HIPAA-compliant tools like Microsoft Teams and Zoom for virtual huddles, is essential. Prior experience navigating Medicare Advantage plans sets candidates apart. Core competencies include sharp analytical thinking to dissect coverage nuances, empathetic communication for building patient trust, and meticulous organization to juggle multifaceted workflows. Adaptability to evolving telehealth protocols and a proactive stance on issue resolution distinguish top performers in this insurance-centric environment. Lensa fosters a collaborative remote culture emphasizing work-life harmony, with cross-functional teams connected through innovative Slack channels and quarterly virtual summits in Tampa. Professional development thrives via ongoing webinars and mentorship pairings. Compensation features market-rate pay paired with comprehensive health coverage, generous PTO, and remote work stipends.