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Technical Support Specialist
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Technical Support Specialist
Dario•United States
today
Full-timeRemote
Company
Dario
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Dario•United States
today
Full-timeRemote
Company
Dario
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Dario seeks a Technical Support Specialist to resolve customer issues with our digital health platform. Deliver hands-on troubleshooting for app and device glitches, ensuring seamless user experiences. Thrive in a dynamic US-based team driving wellness innovation.
Full Description
Dario's Technical Support Specialist handles frontline user inquiries for our mobile health ecosystem.
Triage support tickets via email, chat, and phone. Diagnose app crashes and glucose meter sync failures. Guide users through firmware updates and data privacy setups. Collaborate on feedback loops to refine platform stability weekly.
Bachelor's in IT or related field. 2+ years in tech support. Proficiency in Zendesk, iOS/Android debugging, SQL queries. CompTIA A+ preferred.
Master troubleshooting logic. Excel in clear user communication.
Collaborative culture.
Competitive compensation.
Key Skills
Zendesk proficiencyiOS/Android troubleshootingCustomer communicationSQL queryingTechnical diagnostics