M
Technical Support Specialist
M
Technical Support Specialist
Marigold•United States
today
Full-timeRemote
Company
Marigold
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Marigold•United States
today
Full-timeRemote
Company
Marigold
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Marigold seeks a Technical Support Specialist to resolve client issues in our dynamic business software platform. Handle tier-2 escalations, diagnose system glitches, and enhance user satisfaction across US operations. Thrive in a collaborative environment driving seamless tech experiences.
Full Description
Technical Support Specialist at Marigold supports business clients nationwide.
Triage incoming support tickets via chat, email, and phone. Diagnose software malfunctions using diagnostic tools. Guide users through troubleshooting CRM integrations. Collaborate with developers on recurring bugs during weekly syncs. Track resolutions in Zendesk for continuous improvement.
Bachelor's in IT or related field. 2+ years in tech support. Proficient in Windows/macOS, SQL queries, and SaaS platforms. Zendesk experience preferred.
Excel in problem-solving. Strong communication skills.
Collaborative culture.
Competitive compensation.
Key Skills
Zendesk proficiencySQL troubleshootingCRM supportCustomer diagnosticsTechnical communication