Oversee customer service operations for American Airlines at Portland International Airport (PDX). Direct a team of agents handling check-in, boarding, and baggage services for 5 million annual passengers. Resolve complex passenger issues swiftly during peak Pacific Northwest travel seasons. Monitor performance metrics to boost on-time departures and satisfaction scores. Spearhead initiatives like digital check-in enhancements and lounge access improvements. Bachelor's degree in business or aviation required. Minimum 5 years in airline customer service management. Proficient in Sabre reservation systems and airport CRM tools. FAA security badge eligibility essential. Excel in crisis response and data analytics.