Oversee customer service operations at American Airlines' Miami International Airport hub. Enhance passenger experiences in Florida's bustling gateway. Direct teams handling check-in, boarding, and baggage services during peak tourist seasons. Resolve complex escalations from international travelers. Spearhead initiatives to cut wait times by 20% through staff training and process tweaks. Analyze daily metrics from reservation systems to spot trends. Bachelor's degree in business or aviation management required. Minimum 5 years in airline customer service. Proficiency in Sabre and CRM tools essential. FAA security training preferred. Excel in team leadership and conflict resolution. Master multilingual communication. Dynamic aviation culture. Competitive compensation package.