Join Evermore Travel LLC as a Customer Service Representative specializing in hotel and cruise bookings. This vital role drives customer satisfaction and loyalty by delivering outstanding support, directly contributing to our growth in the competitive travel industry. Your expertise will help travelers create unforgettable experiences, boosting our reputation and revenue. In this dynamic position, you will manage inbound customer inquiries via phone, email, and chat, processing hotel and cruise reservations with precision. Daily tasks include verifying availability, quoting rates, confirming bookings, and resolving issues like cancellations or modifications. Weekly, you'll follow up on customer feedback, update booking records in our CRM system, and collaborate with sales and operations teams to fulfill special requests. Monthly responsibilities encompass analyzing service metrics, such as response times and satisfaction scores, to identify improvement areas. You'll handle high-volume calls during peak seasons, upsell travel packages, and ensure compliance with booking policies, working closely with suppliers for real-time updates. Expect to mentor junior staff and contribute to team training sessions on new reservation platforms. Candidates need a high school diploma or equivalent, with at least 2 years of customer service experience in travel or hospitality preferred. Familiarity with booking systems like Amadeus, Sabre, or similar GDS platforms is essential, along with proficiency in CRM tools such as Salesforce. Strong knowledge of hotel chains, cruise lines, and travel regulations is required. Excellent English communication skills, both verbal and written, are mandatory, with multilingual abilities a plus. Prior experience in handling reservations and payments is highly valued. Success demands exceptional communication and problem-solving skills to de-escalate issues and exceed expectations. Technical proficiency in reservation software, Microsoft Office, and telephony systems is crucial. You should thrive in fast-paced environments, demonstrating empathy, attention to detail, and multitasking abilities. Industry competencies include understanding travel itineraries, pricing structures, and customer trends in leisure and corporate travel. Evermore Travel LLC is a premier travel agency based in New York, NY, dedicated to curating exceptional hotel and cruise vacations worldwide. Our mission is to inspire adventure through personalized service and innovative booking solutions. We foster a collaborative, energetic culture with a diverse team of travel enthusiasts, offering a vibrant office environment that encourages work-life balance and creativity. We offer competitive compensation, though salary details are not specified at this time. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, and generous PTO starting at 15 days annually. Enjoy perks like travel discounts on hotels and cruises, flexible hybrid scheduling, wellness programs, and performance-based bonuses to reward your contributions. Advance your career with training programs, certifications in travel tech, and clear paths to senior roles or team lead positions. We invest in your growth through workshops and mentorship. Apply today by submitting your resume via our careers page to join our journey.