Evermore Travel LLC, a vibrant New York travel agency, needs a Customer Service Specialist for hotel and cruise bookings. Handle inbound calls and emails from clients seeking luxury hotel stays and cruise itineraries. Coordinate with global partners to confirm availability, process reservations, and manage changes. Resolve billing disputes and special requests daily. Tackle one key project monthly, like optimizing booking flows for peak seasons. High school diploma required; associate degree preferred. Bring 2+ years in travel services or hospitality. Master CRM tools like Salesforce, reservation platforms such as Sabre, and MS Office Suite. Excel in phone communication and problem-solving. Thrive under pressure. Fast-paced, supportive culture. Competitive compensation package.