A
Customer Service Manager, Airport Customer Experience
A
Customer Service Manager, Airport Customer Experience
American Airlines•Cleveland, OH
today
Full-timeOffice
Company
American Airlines
Location
Cleveland, OH
Type
full-time
Work Schedule
full time
Work Location
office
American Airlines•Cleveland, OH
today
Full-timeOffice
Company
American Airlines
Location
Cleveland, OH
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Lead customer service operations at Cleveland Hopkins Airport for American Airlines. Drive exceptional passenger experiences amid high-volume flights. Shape team performance in dynamic aviation hub, ensuring seamless travel journeys.
Full Description
Oversee customer service at Cleveland Hopkins International Airport for American Airlines.
Direct frontline teams handling check-in, boarding, and baggage services during peak Great Lakes travel seasons. Resolve complex passenger issues swiftly. Mentor 20+ staff to uphold brand standards. Launch initiatives boosting Net Promoter Scores by 15% quarterly.
Bachelor's degree required. 5+ years in aviation or hospitality management. Proficient in Sabre reservations system and CRM platforms. FAA security training essential.
Excel in conflict resolution. Master staff scheduling software.
Dynamic team environment.
Competitive compensation package.
Key Skills
Sabre reservationsConflict resolutionTeam leadershipPassenger service metricsAirport operations