Manage customer service operations for American Airlines at Phoenix Sky Harbor International Airport. Oversee frontline teams handling check-in, boarding, and baggage services during peak Arizona travel seasons. Resolve complex passenger issues swiftly. Coach staff on de-escalation techniques. Lead initiatives to cut wait times by 15% through process tweaks and tech integrations like self-service kiosks. Hold bachelor's degree in business or aviation management. Bring 5+ years in airline customer service, including supervisory roles. Master crew scheduling software and CRM systems. FAA security training required. Excel in crisis management. Strong in team motivation. Dynamic aviation culture. Competitive compensation package.