Step into a leadership role as Restaurant & Retail Manager at Ghirardelli Chocolate Company, where you will spearhead the operations of our vibrant New York storefront combining premium chocolate retail with an inviting restaurant experience. This position is pivotal in upholding our legacy of indulgence and excellence, directly influencing customer satisfaction, revenue growth, and brand loyalty in one of the world's most dynamic markets. Your strategic oversight will ensure seamless daily operations while fostering a welcoming atmosphere that captivates chocolate enthusiasts and diners alike, contributing significantly to our company's reputation for quality and innovation. In this multifaceted role, you will manage all facets of retail and restaurant operations, including staff scheduling, inventory control, and sales performance tracking on a daily basis. Weekly, you will conduct team meetings to align on goals, analyze sales data to optimize merchandising, and coordinate with suppliers for fresh chocolate and ingredient deliveries. Monthly responsibilities encompass preparing performance reports, implementing promotional campaigns, and ensuring compliance with health and safety regulations. You will lead a team of 10-15 associates, providing coaching, performance evaluations, and training on customer service standards. Collaborate closely with corporate marketing for seasonal events, regional managers for inventory forecasting, and finance teams for budgeting adherence. Key deliverables include achieving monthly sales targets, maintaining a 95% customer satisfaction score, minimizing shrinkage through vigilant inventory practices, and executing special events like chocolate tasting sessions to boost foot traffic and revenue. Ideal candidates bring a bachelor's degree in business administration, hospitality management, or a related field, along with at least 5 years of progressive experience in retail or restaurant management, preferably in upscale food and beverage environments. Proven track record in high-volume locations with POS systems like Square or Toast, inventory software such as Lightspeed, and Microsoft Office Suite for reporting is essential. Deep knowledge of food safety protocols, including ServSafe certification, and familiarity with New York health department regulations are required. Experience in luxury retail or confectionery brands will set you apart, ensuring you can navigate the unique demands of premium customer service and perishable goods management. Success demands strong leadership and communication skills to motivate diverse teams and resolve conflicts swiftly, paired with analytical abilities to interpret sales metrics and forecast trends. You should excel in multitasking during peak hours, exhibit a passion for hospitality, and possess customer-centric problem-solving prowess. Technical proficiency in digital marketing tools for social media promotions and event management software enhances your impact, while adaptability to fast-paced, seasonal demands ensures operational excellence. Ghirardelli Chocolate Company, an iconic American brand since 1852, is renowned for its premium chocolate squares, sea salt caramels, and intense drinking chocolate, with a mission to craft moments of indulgence. Our New York location thrives in a collaborative team environment blending retail energy with culinary creativity, fostering a culture of innovation, inclusivity, and chocolate passion. Employees enjoy a supportive atmosphere with regular team-building events and a focus on work-life harmony in the heart of Manhattan. We offer competitive compensation reflective of experience, as salary details are not specified at this time, complemented by comprehensive health, dental, and vision insurance, 401(k) with company match, and generous paid time off including vacation and holidays. Additional perks include employee discounts on Ghirardelli products, flexible scheduling, tuition reimbursement, and performance-based bonuses tied to store metrics, creating a rewarding package that supports your professional and personal growth. Advance your career with clear paths to multi-unit management or corporate roles, backed by ongoing training in leadership development, hospitality certifications, and mentorship programs. Seize this opportunity by submitting your resume and cover letter through our careers portal, highlighting your passion for Ghirardelli and relevant achievements—we look forward to your application.