As a Customer Service Representative with 7Seventy Recruiting, you will play a pivotal role in delivering outstanding support to clients across various industries. This position is essential for maintaining high customer satisfaction levels, fostering long-term relationships, and driving the company's reputation for excellence in recruiting services. Your contributions will directly impact our ability to connect top talent with leading organizations, ensuring seamless experiences that support business growth and success in a competitive market. In your daily responsibilities, you will handle a high volume of inbound customer inquiries via phone, email, and chat, resolving issues related to job placements, candidate tracking, and client onboarding within established SLAs. Weekly, you will follow up on open cases, update customer records in CRM systems like Salesforce, and collaborate with recruiting teams to provide status updates on candidate pipelines. Monthly, you will analyze call metrics, prepare satisfaction reports, and contribute to process improvement initiatives by identifying common pain points. You will also assist in training new team members, manage escalations to senior supervisors, and participate in team meetings to align on performance goals, ensuring all deliverables meet quality standards and key metrics such as first-call resolution rates above 85% and customer satisfaction scores exceeding 90%. To succeed in this role, candidates must possess at least a high school diploma or equivalent, with an associate's or bachelor's degree in business administration, communications, or a related field preferred. A minimum of 1-2 years of experience in a customer service or call center environment is required, ideally within recruiting, staffing, or hospitality sectors. Proficiency in customer service software such as Zendesk, CRM platforms, and Microsoft Office Suite is essential, along with familiarity with remote communication tools like Zoom and Microsoft Teams. Strong industry knowledge of talent acquisition processes and employment regulations in the US is highly valued, though no specific certifications are mandatory at entry; ongoing training will be provided. Beyond technical proficiencies, you will demonstrate exceptional verbal and written communication skills, active listening, and empathy to build rapport with diverse clients. Problem-solving abilities, multitasking in fast-paced settings, and a customer-centric mindset are crucial, complemented by adaptability to shifting priorities and resilience under pressure. Team collaboration skills will enable seamless interactions with recruiters, account managers, and operations staff, while attention to detail ensures accurate documentation and follow-through on commitments. 7Seventy Recruiting is a premier staffing firm dedicated to matching exceptional talent with innovative companies throughout the United States. Our mission centers on empowering career growth and business success through personalized recruiting solutions. We foster a collaborative, inclusive culture with a team-oriented structure that values work-life balance, professional development, and employee well-being in a supportive environment that encourages innovation and recognition of achievements. Compensation for this role ranges from $28.85 to $33.65 per hour, based on experience and performance, with opportunities for bonuses tied to team metrics. We offer comprehensive benefits including medical, dental, and vision insurance, 401(k) with company match, paid time off starting at 15 days annually, and flexible scheduling options. Additional perks include remote work capabilities, professional development stipends, employee assistance programs, and wellness initiatives to support your overall success. Advance your career with clear paths to senior representative, team lead, or account management roles through performance-based promotions and ongoing training programs. Take the next step by applying today via our careers portal, where your resume will be reviewed by our talent team within 48 hours.