As a Part-Time Customer Service Agent with American Airlines in Reno, NV, you will play a vital role in creating positive travel experiences for millions of passengers annually. This position is essential to our operations, directly impacting customer satisfaction, flight efficiency, and our reputation as a leading global airline. By handling inquiries, resolving issues, and providing personalized assistance, you contribute to the seamless execution of flights and uphold our commitment to safety and service excellence in a dynamic airport environment. Your day-to-day responsibilities will keep you engaged in a fast-paced setting at Reno-Tahoe International Airport. You will greet arriving and departing passengers, check them in efficiently using airline reservation systems, and issue boarding passes while verifying travel documents and baggage. Daily tasks include managing baggage check-in, handling special requests such as seat assignments or upgrades, and assisting with gate operations like boarding announcements and aircraft loading coordination. Weekly, you may participate in team meetings to review performance metrics, such as on-time departure rates and customer feedback scores, aiming to exceed 95% satisfaction targets. Monthly responsibilities involve processing irregular operations reports, like flight delays or cancellations, collaborating with pilots, ground crew, and operations teams to minimize disruptions. You will also support lost and found services, provide wheelchair assistance, and ensure compliance with FAA regulations, all while delivering multilingual support where needed. Expect to handle 50-100 passenger interactions per shift, collaborating closely with ramp agents, supervisors, and central reservations for optimal outcomes. To succeed in this role, a high school diploma or equivalent is required, with at least one year of customer-facing experience preferred, ideally in hospitality, retail, or aviation. Familiarity with airport procedures and basic computer skills for systems like Sabre or Amadeus is advantageous. No specific college degree is mandated, but certifications in CPR, first aid, or TSA compliance training are highly valued. You should possess a valid driver's license and be able to pass a background check and drug screening, as mandated by aviation security standards. Knowledge of IATA baggage rules and experience with high-volume transaction processing will set you apart in this demanding environment. Essential skills include outstanding verbal and written communication for clear interactions with diverse passengers, alongside problem-solving abilities to resolve complaints swiftly under pressure. Strong multitasking and attention to detail ensure accuracy in ticketing and boarding processes, while empathy and cultural sensitivity foster positive experiences. Technical proficiency with POS systems, email platforms, and mobile devices supports efficient operations, complemented by teamwork to coordinate with cross-functional airport staff. American Airlines, a flagship carrier connecting over 350 destinations worldwide, champions a culture of innovation, integrity, and customer obsession. Our mission to connect people and communities drives everything we do, with Reno operations benefiting from a collaborative team of 50+ agents in a supportive, safety-first environment. Enjoy a unique blend of aviation excitement and work-life balance in the vibrant Reno community, with perks like travel privileges enhancing your career. Compensation is competitive for part-time roles, though specific salary details are not specified; expect hourly rates aligned with industry standards plus performance incentives. Benefits include comprehensive health insurance options after eligibility, 401(k) retirement savings with company match, paid time off accrual, and exclusive flight benefits for employees and family. Additional perks feature employee assistance programs, tuition reimbursement, flexible scheduling for part-time shifts, and wellness initiatives to support your professional journey. Advance your career through structured training programs, leadership development paths to supervisory roles, and opportunities for full-time transitions. American Airlines invests in your growth with ongoing aviation certifications and cross-training. Ready to soar? Visit our careers site to apply, submit your resume, and join our team today.