Evermore Travel LLC, a leading travel agency based in New York, is seeking a dedicated Online Hotel Reservationist to join our growing team. This vital role ensures smooth online hotel booking operations, directly contributing to customer satisfaction and company revenue growth by expertly matching client needs with ideal accommodations across global destinations. As an Online Hotel Reservationist, your daily tasks will revolve around managing online reservations through our proprietary booking platform and major GDS systems like Sabre and Amadeus. You will process incoming booking requests, verify availability in real-time, and confirm reservations while upselling room upgrades or packages to maximize revenue. Weekly, you'll review booking reports, reconcile payments with financial teams, and follow up on cancellations or modifications to maintain accuracy. Monthly responsibilities include analyzing reservation trends to forecast demand, collaborating with marketing to promote high-demand properties, and training junior staff on system updates. Expect to handle 50-100 bookings per day, achieving a 98% accuracy rate, and coordinate with hotel partners to resolve discrepancies swiftly. Leadership involves mentoring new hires during peak seasons. Candidates must possess a high school diploma or equivalent, with a bachelor's degree in hospitality, tourism, or business preferred. At least 2 years of experience in hotel reservations or travel booking is required, ideally in an online environment. Proficiency in reservation software such as Opera PMS, SynXis, and GDS platforms is essential, along with strong knowledge of hotel rating systems like Forbes or Michelin. Familiarity with PCI-compliant payment gateways and CRM tools like Salesforce is a must. Industry certifications such as CTC (Certified Travel Counselor) or AHLEI hospitality credentials will set you apart. Technical expertise in online booking engines and data entry systems is crucial, paired with soft skills like exceptional phone and email communication, problem-solving under pressure, and attention to meticulous detail. You should thrive in a fast-paced setting, demonstrating empathy for diverse customer needs and the ability to multitask during high-volume periods. Proficiency in customer relationship management and a passion for travel trends will enable you to provide personalized recommendations that build loyalty. Evermore Travel LLC is a innovative travel firm committed to curating unforgettable journeys with integrity and excellence. Our mission is to connect travelers with extraordinary stays worldwide. We foster a collaborative culture in our vibrant New York office, where a diverse team of 50 professionals supports a hybrid work model emphasizing work-life balance and creativity. We offer competitive compensation, though salary details are not specified at this time, commensurate with experience. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, generous PTO starting at 15 days, and flexible hybrid scheduling. Additional perks feature travel discounts, performance bonuses up to 15% of salary, wellness stipends, and professional development funds. Advance your career with clear paths to senior reservation specialist or operations manager roles. We invest in ongoing training, conferences, and mentorship programs. Apply today via our careers page with your resume and cover letter to start your journey with Evermore Travel.