Evermore Travel LLC is excited to welcome a dedicated Online Hotel Reservationist to our fully remote team. This pivotal role ensures smooth hotel booking operations, directly contributing to customer satisfaction and company revenue growth in the competitive travel industry. By expertly handling reservations, you'll play a key part in creating memorable travel experiences that keep clients returning. As an Online Hotel Reservationist, your day-to-day involves processing inbound reservation requests via phone, email, chat, and our online portal. You'll verify availability across global hotel inventories, quote competitive rates, and confirm bookings while upselling amenities like room upgrades or packages. Daily tasks include updating reservation systems with accurate guest details, handling modifications or cancellations per company policies, and resolving issues promptly to maintain high service levels. Weekly, you'll review booking reports to identify trends, collaborate with sales and marketing teams on promotional campaigns, and ensure compliance with booking protocols. Monthly responsibilities encompass auditing reservation logs for accuracy, achieving targets like 95% booking conversion rates, and participating in team training sessions. You'll work closely with customer support, suppliers, and operations departments to streamline processes and deliver exceptional results. Candidates must possess a high school diploma or equivalent, with an associate's or bachelor's degree in hospitality, tourism, or business administration preferred. At least 2-3 years of experience in hotel reservations, travel booking, or customer service roles is required, ideally with exposure to online reservation platforms. Proficiency in tools like Opera PMS, SynXis, or similar systems, along with GDS such as Amadeus or Sabre, is essential. Strong knowledge of hotel industry standards, rate structures, and global destinations is necessary. Certifications like CTC (Certified Travel Counselor) or hospitality-specific credentials will set you apart. Technical expertise includes mastery of reservation software, CRM systems like Salesforce, and Microsoft Office Suite for reporting. You'll need excellent typing speed and familiarity with virtual communication tools such as Zoom and Slack. Soft skills are paramount: outstanding verbal and written communication for client interactions, problem-solving to handle booking conflicts, and a customer-centric mindset. Multitasking in a fast-paced remote environment, attention to detail for error-free entries, and adaptability to shifting travel demands round out the competencies we seek. Evermore Travel LLC, based in Florida, is a forward-thinking travel agency dedicated to innovative solutions and personalized journeys. Our mission is to connect travelers with dream destinations effortlessly. We foster a collaborative, inclusive culture with a flat team structure that empowers remote employees worldwide. What sets us apart is our emphasis on work-life balance, continuous innovation in travel tech, and a passion for exploration that permeates every interaction. We offer competitive compensation, though salary details are not specified at this time, commensurate with experience. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, and generous PTO starting at 15 days annually. Fully remote work provides flexibility with optional flexible hours, plus perks like travel discounts, wellness stipends, and performance bonuses. Enjoy professional growth support and team-building virtual events. Advancement opportunities abound, from senior reservation specialist to team lead roles, with training programs and mentorship. We invest in your development through online courses and certifications. To apply, submit your resume and cover letter via our careers page today and embark on a rewarding career with Evermore Travel.