At Slate & Associates, Attorneys at Law, the Telecommunications Operator plays a pivotal role in maintaining the backbone of our firm's communication infrastructure. This position ensures that all incoming and outgoing calls are handled efficiently, enabling our legal team to focus on delivering exceptional client service and winning cases. By managing telecommunications systems, you directly contribute to the smooth operation of our practice, enhancing client satisfaction and operational productivity in our Pearland, TX office. Your day-to-day responsibilities will revolve around operating and maintaining advanced telecommunications equipment, including multi-line phone systems, VoIP platforms, and call routing software. You will handle a high volume of incoming calls from clients, opposing counsel, courts, and vendors, screening and directing them to the appropriate attorneys or staff with utmost professionalism and confidentiality. Daily tasks include logging call details, scheduling appointments via integrated calendars, and troubleshooting minor technical issues such as line static or connection drops to minimize disruptions. Weekly, you will generate reports on call volumes, peak times, and response metrics to optimize system performance and inform staffing decisions. Monthly responsibilities encompass system backups, software updates for PBX systems, and coordination with IT for hardware maintenance, ensuring 99% uptime. You will collaborate closely with receptionists, paralegals, and attorneys, providing real-time support during high-stakes depositions or court hearings. Additionally, you may train new staff on phone etiquette protocols and manage after-hours emergency lines, occasionally overseeing temporary operators during peak periods. Ideal candidates bring a high school diploma or equivalent, supplemented by vocational training or an associate's degree in telecommunications or information technology. We require at least 2-3 years of experience in a telecommunications operator role, preferably within a professional services environment like law firms or medical offices, where handling sensitive information is routine. Proficiency in telecommunications software such as Avaya, Cisco Unified Communications, or RingCentral is essential, along with familiarity with switchboard operations, voicemail systems, and basic networking protocols. Knowledge of legal terminology and procedures is a plus, as is any certification like Certified Telecommunications Analyst (CTA) or CompTIA Network+. Strong attention to detail and the ability to multitask in a fast-paced setting are non-negotiable. Success in this role demands a blend of technical acumen and interpersonal finesse. Technically, you should excel in configuring call queues, monitoring system analytics via dashboards, and integrating telecom tools with CRM platforms like Clio or PracticePanther used in legal practices. Soft skills are equally critical: exceptional verbal communication for clear, courteous interactions; active listening to accurately capture client needs; and composure under pressure during contentious calls. Problem-solving abilities will shine when resolving escalated issues swiftly, while organizational skills ensure meticulous record-keeping compliant with firm policies. Adaptability to shifting priorities and a commitment to confidentiality align with our ethical standards. Slate & Associates, Attorneys at Law is a dynamic firm specializing in personal injury, family law, and criminal defense, proudly serving the Pearland and greater Houston community for over 15 years. Our mission is to provide zealous representation with integrity and compassion, guided by core values of client-first service, teamwork, and innovation. We foster a collaborative culture in a modern office environment, where a close-knit team of 25 professionals supports professional growth and work-life balance through regular team-building events and open-door leadership. We offer competitive compensation commensurate with experience, though specific salary details are not specified at this time. Comprehensive benefits include health, dental, and vision insurance, a 401(k) with employer match, and generous paid time off starting at 15 days annually plus holidays. Additional perks feature flexible scheduling options, professional development stipends for certifications, and employee assistance programs. Performance-based bonuses and opportunities for overtime pay enhance earning potential in this vital role. Advance your career with clear paths to senior operator or communications supervisor positions, backed by ongoing training in emerging telecom technologies. We invest in your growth through mentorship and tuition reimbursement. To apply, submit your resume and cover letter via our careers page or email careers@slateassociates.com, highlighting your telecom expertise.