Job Overview: The Outreach Specialist position at the NYC Department of Social Services (DSS) is a vital role focused on engaging underserved communities in Manhattan to connect them with critical social services. This position plays a key part in bridging gaps for individuals and families facing challenges such as homelessness, food insecurity, mental health issues, and economic hardship. As part of a dedicated non-profit team, you will conduct fieldwork, build partnerships, and deliver compassionate support to improve lives across New York City. Key Responsibilities: Develop and implement outreach strategies to identify and assist at-risk populations in local neighborhoods. Conduct door-to-door visits, attend community events, and host workshops to raise awareness of available DSS programs including SNAP, cash assistance, and housing support. Build relationships with community leaders, organizations, and stakeholders to expand service reach. Assess client needs through interviews and referrals, providing guidance on eligibility and application processes. Maintain accurate records of outreach activities, client interactions, and outcomes using DSS case management systems. Collaborate with caseworkers, program coordinators, and external partners to ensure seamless service delivery. Participate in training sessions and stay updated on social service policies and best practices. Advocate for clients by representing their needs in meetings and facilitating access to additional resources like healthcare and job training. Required Qualifications: Bachelor's degree in Social Work, Human Services, Public Administration, or a related field; Master's preferred. At least 2 years of experience in outreach, community engagement, or social services. Knowledge of NYC social welfare programs and local community dynamics. Valid NY driver's license and ability to travel throughout Manhattan. Must pass background check and be eligible for city employment. Skills: Exceptional communication and interpersonal skills for diverse populations. Proficiency in Spanish or other languages spoken in NYC communities is highly desirable. Strong organizational abilities with attention to detail for documentation and reporting. Cultural sensitivity and empathy in high-stress environments. Basic computer skills including Microsoft Office and database management. Problem-solving mindset and ability to work independently or in teams. Public speaking and presentation skills for workshops and events. Company Info: The NYC Department of Social Services is a cornerstone of the city's safety net, serving over 2 million New Yorkers annually through programs that promote self-sufficiency and stability. Operating under the Human Resources Administration, DSS manages a wide array of services from emergency aid to long-term support, with a commitment to equity and inclusion in one of the world's most diverse cities. Benefits: Competitive public sector salary with comprehensive health, dental, and vision coverage. Generous paid time off including 27 vacation days, sick leave, and 11 paid holidays. Pension plan through NYCERS with strong retirement security. Professional development opportunities, tuition reimbursement, and employee assistance programs. Flexible work options and transit subsidies for Manhattan-based staff. Growth Opportunities: Advance your career within DSS through promotional tracks to senior specialist, program manager, or supervisory roles. Access ongoing training in case management, leadership, and specialized certifications like Licensed Master Social Worker. Participate in citywide initiatives and inter-agency projects for broad exposure. Join a supportive network committed to professional growth and public service impact.