Join Evermore Travel LLC as a Customer Service Representative specializing in hotel and cruise bookings. This vital role drives customer satisfaction and loyalty, directly contributing to our growth in the competitive travel industry by delivering personalized service that turns inquiries into lifelong partnerships. Your expertise will help us exceed client expectations and solidify our reputation as a premier travel provider in Florida. In your daily routine, you will manage inbound customer inquiries via phone, email, and chat, assisting with hotel reservations, cruise itineraries, and travel modifications. Weekly, you'll process booking confirmations, coordinate with suppliers for real-time availability, and resolve issues like cancellations or changes efficiently. Monthly tasks include analyzing customer feedback to identify trends, generating reports on service metrics such as response times and satisfaction scores, and collaborating with the sales and operations teams to upsell packages. You'll handle high-volume calls during peak seasons, ensure compliance with booking policies, mentor junior staff on best practices, and contribute to process improvements that boost efficiency by 20%. Expect to deliver personalized recommendations based on client preferences, manage disputes with empathy, and track key performance indicators like first-contact resolution rates above 90%. Candidates need a high school diploma or equivalent, with an associate's or bachelor's degree in hospitality, tourism, or business preferred. Prior experience of 1-2 years in customer service within travel or hospitality is essential, including familiarity with booking systems like Sabre or Amadeus. Proficiency in CRM software such as Salesforce, Microsoft Office Suite, and reservation platforms is required. Knowledge of travel regulations, visa processes, and industry trends is a must, along with any relevant certifications like Certified Travel Associate (CTA). Strong attention to detail ensures accurate bookings, while bilingual skills in Spanish are advantageous for our diverse clientele. Success demands exceptional communication skills, both verbal and written, to build rapport and resolve conflicts swiftly. You should thrive in fast-paced environments, demonstrating empathy, patience, and problem-solving prowess. Technical aptitude with digital tools and multitasking abilities are crucial, complemented by a customer-centric mindset and adaptability to shifting travel demands. Industry passion, teamwork orientation, and a proactive approach to learning new booking technologies will set you apart. Evermore Travel LLC, based in sunny Florida, is a dynamic travel agency dedicated to crafting unforgettable vacations through innovative booking solutions for hotels and cruises. Our mission emphasizes personalized service and sustainability, fostering a collaborative team of 50+ professionals in a vibrant, inclusive culture. We prioritize work-life balance with modern offices overlooking the coast, regular team-building events, and a supportive environment that values innovation and employee growth. We offer competitive compensation, though salary details are not specified at this time, commensurate with experience. Comprehensive benefits include health, dental, and vision insurance, 401(k) with company match, generous PTO starting at 15 days, paid travel holidays, and flexible hybrid scheduling. Additional perks feature employee travel discounts on hotels and cruises, performance bonuses up to 10% of salary, professional development stipends, and wellness programs to keep you energized. Advance your career with clear paths to senior representative, team lead, or booking manager roles through ongoing training and performance reviews. We invest in certifications, workshops, and mentorship for continuous growth. Apply today by submitting your resume and cover letter via our careers page to start your journey with Evermore Travel LLC.