Kody's Customer Operation Manager in Denver leads client support teams to deliver seamless service in general business operations. Oversee daily customer inquiries and resolution processes using Zendesk and CRM systems. Develop strategies to cut response times by 20% quarterly. Mentor five support staff on escalation protocols and performance metrics. Spearhead a key project to integrate AI chatbots for 24/7 initial triage. Hold a bachelor's in business administration. Bring 5+ years in customer operations management. Master Zendesk, Salesforce, and Google Analytics. Excel in data-driven decision making. Strong analytical mindset. Exceptional leadership presence. Collaborative culture thrives. Competitive compensation package.