S
Customer Service Representative
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Customer Service Representative
Swoon•New York, NY
today
Full-timeOffice
Company
Swoon
Location
New York, NY
Type
full-time
Work Schedule
full time
Work Location
office
Swoon•New York, NY
today
Full-timeOffice
Company
Swoon
Location
New York, NY
Type
full-time
Work Schedule
full time
Work Location
office
Job Description
Swoon seeks a Customer Service Representative in New York, NY to manage client inquiries and resolve issues swiftly. Leverage your communication skills in a dynamic business environment. Full-time role offering growth in bustling Manhattan.
Full Description
Swoon, a vibrant New York business firm, needs a Customer Service Representative for full-time work in Manhattan.
Handle inbound calls and emails from clients daily. Resolve billing disputes and service complaints efficiently. Track interactions in our CRM system. Collaborate on weekly feedback reports to refine processes.
High school diploma required. 2+ years in customer support. Proficient in Zendesk and Microsoft Office. Familiarity with Salesforce a plus.
Strong active listening. Empathy under pressure. Data entry speed.
Collaborative culture.
Competitive compensation.
Key Skills
Zendesk proficiencyCRM managementConflict resolutionActive listeningMultitasking