Join Insomnia Cookies as a Store Operations Manager (GM) in Philadelphia, PA, where you'll spearhead the daily success of our vibrant cookie shop. This pivotal role drives store profitability, elevates customer satisfaction, and fosters a high-energy team culture that embodies our passion for late-night cookie cravings. Your leadership will directly impact our expansion and reputation as the go-to destination for warm, gourmet cookies, contributing to company-wide growth in the competitive retail-restaurant space. As Store Operations Manager, you'll dive into hands-on leadership, starting with daily oversight of store opening and closing procedures to ensure seamless operations from midnight runs to peak hours. Weekly, you'll analyze sales metrics, inventory levels, and customer feedback to optimize staffing schedules and merchandising strategies, targeting key performance indicators like a 20% increase in average transaction value. Manage a team of 10-15 associates by conducting training sessions on cookie baking techniques, upselling methods, and hygiene standards, while collaborating with district managers on promotional events and regional marketing initiatives. Monthly responsibilities include P&L reviews, vendor negotiations for fresh dough supplies, and compliance audits to meet health regulations. You'll handle customer escalations with empathy, resolve inventory discrepancies, and implement loss prevention measures, all while motivating your crew through performance reviews and incentive programs to hit quarterly sales goals. Ideal candidates bring a high school diploma or equivalent, with a bachelor's degree in business management or hospitality preferred, and at least 3-5 years of progressive retail or restaurant management experience. Proven track record in high-volume stores is essential, including familiarity with POS systems like Square or Toast, inventory software such as Lightspeed, and Google Workspace for reporting. Knowledge of food safety certifications like ServSafe is required, alongside experience in fast-casual dining or dessert retail to navigate our unique late-night model effectively. Success demands sharp technical skills in data analytics tools to track KPIs and forecast demand, paired with soft skills like exceptional communication for team huddles and customer interactions. Strong leadership shines in conflict resolution and motivation, while adaptability thrives in our dynamic environment of peak late-night rushes. Industry savvy in customer service excellence and merchandising creativity sets top performers apart. Insomnia Cookies, founded on the joy of warm cookies delivered anytime, boasts over 200 locations nationwide with a mission to satisfy insatiable sweet tooths. Our Philadelphia team operates in a collaborative, fun atmosphere where midnight bakes and fanatical fans create an electric vibe. We value innovation, teamwork, and a 'cookie-obsessed' culture that celebrates diversity and high performance. We offer competitive compensation with salary not specified, structured around performance bonuses and profit-sharing potential. Comprehensive benefits include medical, dental, and vision insurance, 401(k) with company match, paid time off starting at 15 days annually, employee discounts on cookies, and flexible scheduling in our field-based store setting. Additional perks feature tuition reimbursement and team-building events. Advance your career through rapid promotion tracks to multi-unit management or corporate roles, with ongoing training via Insomnia University workshops and leadership development programs. Apply now by visiting our careers page or emailing your resume to shape the future of cookie retail with us.