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Manager, Managed Services

OnitUnited States
A week ago
Full-timeRemote

Company

Onit

Location

United States

Type

full-time

Work Schedule

full time

Work Location

remote

Job Description

Lead Onit's Managed Services team to deliver seamless contract lifecycle and business process solutions across US enterprises. Drive client success through strategic oversight and operational excellence. Shape the future of legal tech innovation in a dynamic environment.

Full Description

Onit seeks a Manager, Managed Services to oversee delivery of enterprise contract management and business automation solutions. Direct a team of specialists handling client engagements from onboarding to optimization. Monitor service performance metrics daily. Resolve escalations swiftly. Spearhead key projects like AI-driven contract review implementations for Fortune 500 clients. Collaborate with sales to scope new managed service contracts. Bachelor's degree in business or IT required. Minimum 7 years in managed services or outsourcing, with 3 years in legal tech. Proficiency in Salesforce, contract analytics tools, and Agile methodologies essential. PMP certification preferred. Excel in client relationship management.

Key Skills

Client Relationship ManagementService Delivery OversightContract Lifecycle ManagementAgile Project LeadershipPerformance Metrics Analysis