P
Technical Support Engineer
P
Technical Support Engineer
Plaid•United States
today
Full-timeRemote
Company
Plaid
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Plaid•United States
today
Full-timeRemote
Company
Plaid
Location
United States
Type
full-time
Work Schedule
full time
Work Location
remote
Job Description
Plaid seeks a Technical Support Engineer to resolve complex API issues for fintech partners. Troubleshoot payment integrations and deliver white-glove support to drive developer success. Join a team powering seamless financial connections across the US.
Full Description
Technical Support Engineer at Plaid supports developers integrating financial APIs.
Handle tier-2 escalations for payment and banking connections. Diagnose API errors using logs and traces. Guide customers through OAuth flows and webhook setups. Collaborate on urgent fixes with engineering teams. Track issues in Zendesk and Jira daily.
Bachelor's in Computer Science or equivalent. 2+ years support experience. Proficient in REST APIs, JavaScript, SQL. Familiar with AWS services.
Excel in Linux troubleshooting. Strong problem-solving mindset.
Collaborative culture thrives.
Competitive compensation offered.
Key Skills
REST API troubleshootingJavaScript debuggingCustomer escalation handlingSQL queryingFintech integrations