Veolia seeks a Customer Service Supervisor in Teaneck, NJ, to guide frontline teams in environmental services. Supervise daily call center operations for water and waste clients. Resolve escalated inquiries using CRM systems. Coach 15-20 agents on protocol adherence and upsell tactics. Launch quarterly training on service disruptions, targeting 95% resolution rates. Hold associate degree in business or equivalent. Bring 3+ years in customer support leadership. Master Zendesk, Microsoft Teams, and analytics tools. Bilingual Spanish-English preferred. Excel in conflict resolution and data analysis. Show strong motivational skills. Dynamic, collaborative culture. Competitive compensation package.